State Farm® Insurance Agent Lacey Mitchell

"Jill at State Farm is very responsive and very helpful. Lacey reward her: she's your secret weapon to your business. Cynthia Fox"

"Jill, I can’t thank you enough for your patience and determination in helping me secure life insurance. After being denied so many times, I was feeling discouraged and ready to give up. But you never let me lose hope. You made the process easy to understand, made me feel comfortable, and encouraged me to keep moving forward. Because of you, I was finally able to get the coverage I needed. Your kindness and dedication truly set you apart. I’m so grateful for your help—thank you, Jill! Highly recommend!"

"I have had State Farm Insurance my entire life and always receive great customer service. I moved to the St. Louis area in 2020 following retirement and selected Lacey Mitchell's office for my continuing coverage. This was absolutely a great decision. Lacey's team of Jill and Erin have been polite, personable, and professional in all encounters I have had. Many times, insurance is not something we think about until it's needed. I recently had a stressful claim that was submitted and initially denied for coverage. Although all claim representatives were professional and clear in explaining the process, I felt my claim warranted a second look. I feel the level of service provided by Jill Gallagher and my claim representative, Kayley Koch, went above and beyond. They both showed professionalism and especially empathy for their customers. It's rare you will find businesses that have exceptional employees, but Lacey's office has standouts. I would highly recommend any existing and new customers consider having their coverage with Lacey's office. I have had great experiences, and they are fantastic people."

"I have been with Lacey for several years, through thick and thin, and I am increasingly impressed by her compassion, kindness and generosity. She’s gone above and beyond for me on multiple occasions. On top of her strong leadership, she has assembled a first-rate team of agents and service team members and I have had nothing but good experiences thus far."

"Highly recommend Erin Streiff! Very knowledgeable and patient in answering my many questions about home, auto, and life insurance! 10/10 on customer service."

"Absolutely fantastic service from everyone in the office, and especially Jill who helped our family navigate the claims process for home and auto after a massive hail storm in May. Walked us through our options and next steps the whole way. Could not be happier and highly recommend them!"

"I would recommend State Farm Insurance Company to anyone looking for reliable insurance with good customer service. Erin and Lacey were very friendly and knowledgeable, any questions I had they were quick to answer with explanations and solutions."

"I had State Farm for 10 years and this agent has been an absolute nightmare to work with. They are barely in the office and rarely pick up the phone. Most of the changes I’ve made to my policy have been through a call center. They did call once to set up an in person appointment to go over my policy to see where to save money, but it quickly turned into a sales pitch for Renter’s insurance. They can never explain why the premiums increase and if you are in an accident, they won’t try to help or navigate any kind of settlement from the other insurance company. My spouse asked Lacey for years why her premium had increased and all Lacey ever did was shrug her shoulders and refer to the underwriters when in fact State Farm had false information from LexisNexis regarding who was at fault for the accident and never bothered to verify with my spouse or DMV. She is currently owed three years of overpayment on her premium and won’t see a penny because of Lacey Mitchell. I would not recommend this agent to anyone."

"I am wondering who writes all these positive reviews. Maybe I was just unlucky, but I STRONGLY doubt it. To avoid at all cost, especially if you are driving vehicles that require special repairs if damaged (e.g. foreign OEMs) . The vibe I got is " we do not give a flying...". Extremely frustrating, especially when you vehicle is in the shop waiting to getting repaired because of an almost complete lack of communication if not solicited. They constantly need pushing, phone calls, providing same documents several times to different people/departments. Not to mention the SURREAL conversations with the claims department...At certain point I thought I was in one of those 70's italian movies like "Amici miei" and they were using the supercazzola against me (look it up, it's actually a powerful tool to avoid responsibilities). All of this not to mention that, in this case, I (with the help of an investigator) found the hit & run driver that damaged my vehicle. The other driver's insurance would have fully refunded the claim. TERRIBLE."

"I have been using Lacey Mitchell State Farm for about 8 years, started with renter's insurance and now they bundle my home and auto for me. Recently bought a new car and Erin was able to get me my new ID cards and updated premium in less than an hour. Love this team!"

"I have nothing but good things to say about Erin! She was so helpful and patient through the whole (quick) process. I 100% have no regrets switching to State Farm and contacting Lacey and her team. I was easily able to get a new auto and renters insurance bundled at the best rate."

"Erin was very helpful in answering all my questions and gave us a good rate with several discounts-it was the best rate we found by far. I have been with this State Farm office for several years and they have always been nice and responsive, and call every year to go over my rate and make sure we understand our coverage."

"Anna was super helpful and the switch was very easy. Great price"

"Erin was so helpful & responsive with my questions and was able to give a great rate that works for myself and my family. I appreciate her prompt communication & genuine, friendly nature!"

"Erin was so helpful in getting me a life insurance plan that I could afford, which was what I was nervous about. She made it very easy, and I really appreciated that. Since then, I've had follow-up questions, and she has always been quick to answer. I would definitely recommend her!"

"Lacey and her amazing team will help you will all your coverage needs! They are one of the best agencies around. You won’t be disappointed"

"Lacey and her entire team are so friendly and knowledgeable. I love working with them!"

"Lacey and Erin are very friendly, helpful and knowledgeable!"

"Lacey, Erin and the Team are the best! They are responsive, helpful and patient in guiding me through the entire process."

"Things were great but communication fell never received documents after many many call and emails."

"Erin got me the best price! She was nice and very helpful as I was moving and had so much going on. Thank you so much!"

"Great service and very helpful agents. Thank you!"

"Friendly staff. Easy process to complete any additional service."

"I’ve been With Lacy Mitchell for several years. She and her team are awesome. They follow up, check with you to see if everything is working for you. It’s not always just business."

"I have been a client of this business for going on four years. I am especially grateful to Jill Gallagher who is always prompt, thorough, and helpful!"