Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jordan Everding

Jordan Everding

September 20, 2026

5  out of  5
rating by Jordan Everding
"Lacey and her team are absolutely AMAZING! Local, friendly and helpful! They were able to cut my car insurance premium nearly in half. Not only are they professional and affordable, they stay involved in the community and give back to the neighborhood in many ways! Thankful to have them!!"
We responded:
"Thank you so much for such a wonderful review, Jordan! We really appreciate you!!!"
Profile photo of Lillian Sullivan

Lillian Sullivan

September 20, 2026

5  out of  5
rating by Lillian Sullivan
"Everyone was amazing and super helpful! We even went to a clothing swap that they hosted and it was 10/10. Megan was so sweet and even gave us some hot dogs!"
We responded:
"Thank you so much for the 5-star review, Lillian! We really appreciate you joining us!!"
Profile photo of Artez Gilmore

Artez Gilmore

September 12, 2026

5  out of  5
rating by Artez Gilmore
"Easy to get in touch with and helped get cheap insurance fast!"
We responded:
"Thank you so much for taking the time to leave us a 5 star review, Artez! We are happy to hear that you enjoyed your experience with us!"
Profile photo of Derrick Hightower

Derrick Hightower

September 9, 2026

4  out of  5
rating by Derrick Hightower
"Helpful, Professional, Courteous Service!"
We responded:
"Hey Derrick thank you so much for leaving us a review! Let us know what we can do to make our service closer to a 5 star experience for you! My email is lacey@stlneighbor.com if you have any concerns you’d like to share I am always available to listen to feedback!
Thanks again!!!!"
Profile photo of Madeline Vermeulen

Madeline Vermeulen

September 9, 2026

5  out of  5
rating by Madeline Vermeulen
"Great customer service, knowledgeable about coverage options, and consistent follow up / follow through."
We responded:
"Thank you so much Madeline! We really appreciate you taking the time to leave us a 5-star review!!"
Profile photo of Chris Snow

Chris Snow

August 31, 2026

5  out of  5
rating by Chris Snow
"Jill was amazing to work with! Super knowledgeable, responsive and made sure to explain any changes that occurred due to switching to State Farm from previous company. Would recommend to anyone shopping around for either new insurance agent and/or policy."
We responded:
"Thank you so much for such a fantastic 5-star review, Chris! I'm so happy to hear you had such a wonderful experience with Jill! "
Profile photo of Lily

Lily

August 20, 2026

5  out of  5
rating by Lily
"Grace was great to work with! Very helpful and friendly!"
We responded:
"Thank you so much, Lily! We really appreciate you taking the time to leave us a review!"
Profile photo of Angie Davis

Angie Davis

August 20, 2026

5  out of  5
rating by Angie Davis
"Thank you for all your help, you guys are the best!"
We responded:
"Thank you so much, Angie!!!"
Profile photo of Johnathan Somers

Johnathan Somers

August 19, 2026

5  out of  5
rating by Johnathan Somers
"Kennison was great and super professional makes get insurance a piece of cake!"
We responded:
"Thank you so much, Johnathan!"
Profile photo of Matthew Shearer

Matthew Shearer

August 15, 2026

5  out of  5
rating by Matthew Shearer
"I had a great experience working with Kennison. She was extremely helpful, knowledgeable, and took the time to answer all of my questions regarding life insurance products. I never felt rushed or pressured, and she did an excellent job explaining the different options in a way that was easy to understand.

If you’re looking for someone who is professional, patient, and genuinely willing to help, I would definitely recommend Kennison, she will take good care of you!"
We responded:
"Thank you so much, Matthew! We are so thrilled to hear that you had such a great experience with Kennison!"
Profile photo of Ella Tinnon

Ella Tinnon

August 14, 2026

5  out of  5
rating by Ella Tinnon
"Kennison was extremely helpful over the phone and did a great job answering all of my questions. She was very friendly, patient, and took the time to make sure everything was clearly explained. I really appreciated how easy she made the whole process and the excellent customer service she provided. I would definitely recommend working with Kennison!"
We responded:
"Thank you so much for the 5 star review, Ella!!"
Profile photo of Superman Aree

Superman Aree

August 14, 2026

5  out of  5
rating by Superman Aree
"If you want someone with class, intelligent, and so sweetly helpful go to who I go to, Kennison Cheatham! She's always the best!!"
We responded:
"Thank you so much for such a wonderful review!!"
Profile photo of Cynthia Wilson

Cynthia Wilson

August 14, 2026

5  out of  5
rating by Cynthia Wilson
"Kennison was very helpful with all of my questions. She’s very knowledgeable and knows her job very well. I was very pleased."
We responded:
"Thank you so much for such a wonderful review!!"
Profile photo of Matt Cheatham

Matt Cheatham

August 14, 2026

5  out of  5
rating by Matt Cheatham
"Today, I called Lacey's office and spoke with Kennison. She was very helpful and a joy to speak with."
We responded:
"Thank you very much, Matt! We appreciate you!"
Profile photo of mary stotts

mary stotts

August 10, 2026

5  out of  5
rating by mary stotts
"When I called in, Kennison was very helpful and took the time to answer my questions. She was very friendly, knowledgeable, and made the process easy!!! I really appreciate the great customer service!"
We responded:
"Thank you so much, Mary!!"
Profile photo of Nychelle Brewer

Nychelle Brewer

August 6, 2026

5  out of  5
rating by Nychelle Brewer
"Danielle was really helpful and responsive when we needed to add a second homeowner's policy on a deadline. She went over all the details, presented options for additional endorsements without ever pressuring us to buy anything, and had the policy ready to go for our lender the next day. I was also pleasantly surprised at the price, which was lower than we'd thought."
We responded:
"Thank you so much for leaving such a wonderful review for Danielle! We are so happy to hear you had such a pleasant experience! We apprecaite you, Nychelle!"
Profile photo of J C

J C

July 28, 2026

5  out of  5
rating by J C
"Jill is truly the sweetest and one of the best people I've had the pleasure of working with! She helped me throughout the entire home insurance process and made what could have been a stressful experience feel so much easier.

She was always kind, patient, responsive, and willing to answer every question I had. Jill went above and beyond to make sure everything was handled correctly and on time, and she kept me updated every step of the way. I genuinely felt like she cared about helping me, not just completing a transaction.

If you're looking for someone who is knowledgeable, professional, and truly cares about her clients, I can't recommend Jill enough. Thank you for all of your help and for making this process such a positive experience!"
We responded:
"Thank you so much for taking the time to leave such a thoughtful review for Jill! We appreciate you so much! "
Profile photo of Katelyn Kuhn

Katelyn Kuhn

July 9, 2026

5  out of  5
rating by Katelyn Kuhn
"Highly recommend working with Jill to help save you money! She was extremely knowledgeable and was able to clearly communicate the coverage I was getting and what that meant for my family and I! She was super easy to talk to and I am so happy with my experience! I am saving a lot of money also!!"
We responded:
"Thank you so much for such a fantastic review, Katelyn! We are so happy that Jill was able to save you money and that you feel confident in your coverage! We look forward to having you with the State Farm fam!!!"
Profile photo of Janey Miller

Janey Miller

July 6, 2026

5  out of  5
rating by Janey Miller
"Wowwww in the BEST way possible!!
Jill at Lacey Mitchell’s office is the BEST.
I feel protected inside and out.
Additionally, I feel confident knowing my teenage drivers are protected as well.
What a RELIEF!!
Thank you, Jill!!
❤️❤️❤️"
We responded:
"We adore you, Janey!! Thank you SO MUCH for such a glowing review about our Jill! We appreciate you so much!!"
Profile photo of pwestangel07

pwestangel07

July 1, 2026

5  out of  5
rating by pwestangel07
"Danielle is amazing and makes the insurance process so easy!!!"
We responded:
"Thank you so much for taking the time to leave us a 5-star review! I'm so glad Danielle made the process easy for you!!"
Profile photo of Jon Billing

Jon Billing

June 30, 2026

5  out of  5
rating by Jon Billing
"Jill talked us through our policy and was helpful answering all of our questions. She was very knowledgeable and fun to talk to. She left us feeling confident in our coverage. Would recommend!!"
We responded:
"Thank you so much, Jon! Your 5-start review about Jill is so appreciated! Our policyholders being confident in their coverage is so important to us! "
Profile photo of Lina Mireles

Lina Mireles

June 25, 2026

5  out of  5
rating by Lina Mireles
"Danielle was amazing! She was so patient and understanding while I was in the thick of moving and answered all my questions. I am so thankful to have worked with her!"
We responded:
"Thank you so much for taking the time to leave a review for Danielle, Lina! She really loved working with you! Moving is stressful and I'm glad she was able to make it easier! "
Profile photo of Craig and Becky Mack

Craig and Becky Mack

June 16, 2026

5  out of  5
rating by Craig and Becky Mack
"Took a car out of storage and put it on active status"
We responded:
"Thank you so much for the 5-star review!!! We appreciate you!!"
Profile photo of Blessed L.

Blessed L.

June 12, 2026

5  out of  5
rating by Blessed L.
"I am so thankful for Lacey and the rest of the team. They are always willing and ready to help when I need it ."
We responded:
"Thank you so much for such a wonderful 5-star review!! We appreciate you!!!"
Profile photo of G Avila

G Avila

June 11, 2026

5  out of  5
rating by G Avila
"Excellent phone service and great prices! ⭐️⭐️⭐️⭐️⭐️ 😃😃😃"
We responded:
"Thank you so much for taking the time to leave us a 5-star review!! We really appreciate it!!!"