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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ryley Struckhoff

Ryley Struckhoff

June 5, 2026

5  out of  5
rating by Ryley Struckhoff
"Danielle and the whole team at Lacey Mitchell State Farm are great! So friendly and always willing to help!"
We responded:
"Thank you so much for taking the time to leave us a 5-star review, Ryley! We appreciate you so much!!!"
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Ashley Farmer

May 29, 2026

5  out of  5
rating by Ashley Farmer
"Very convenient. Sent my info and request for a new policy quote via text and Danielle quickly sent me a quote and all the options via text and email for me to follow up on. Saving time and money throughout the whole process."
We responded:
"Thank you so much for your 5-star review, Ashley! We are so happy to hear that you had a great experience with Danielle! Nothing better than saving both time AND money!!"
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Steve Souchek

May 28, 2026

5  out of  5
rating by Steve Souchek
"Megan did such an amazing job assisting one of my customers with their move. It was such a seamless transition and she made the process extremely easy for everyone involved! I highly reccomned her and this agency."
We responded:
"Thank you so much for taking the time to share that, Steve!! I really appreciate it! "
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Quinn Smith

May 28, 2026

5  out of  5
rating by Quinn Smith
"I called this office for assistance because I was in a claim with a State Farm policyholder. Megan went above and beyond to answer my questions and was extremely friendly. I wasn't expecting such a pleasant conversation but I was happily surprised! Once this claim is wrapped up, I will definitely be getting a quote from this office!"
We responded:
"Thank you so much for taking the time to share your experience, Quinn! We are so happy to hear that Megan made the process easy for you and we hope to earn your business in the future!"
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Sam Accardi

May 26, 2026

5  out of  5
rating by Sam Accardi
"I just wanted to say State Farm agency through Lacey Mitchell Jill Daniela and Megan are doing a fabulous job over there. they got things really together they're very responsive great customer service I'm totally very happy with them thank you very much Sam Accardi"
We responded:
"Thank you so much Sam!! We really appreciate you taking the time to share such kind words about our agency and team! "
Profile photo of Willie Smith

Willie Smith

May 26, 2026

5  out of  5
rating by Willie Smith
"My car insurance status was suspended which was incorrect.I called Jill she rectified the problem in 10 minutes.Jill solved problems effortlessly. Hopefully State Farm sees her as the treasure she is."
We responded:
"Thank you so much for taking the time to leave us a 5-star review, Willie! We are so glad Jill was able to take care of you! We appreciate you so much!!"
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Sally Hierman

May 23, 2026

5  out of  5
rating by Sally Hierman
"Kennison was a great help in explaining the claims process, thank you Lacey's office!"
We responded:
"Thank you so much Sally! Claims is something that Kennison is passionate about and I'm so glad she was able to help you!"
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natalie h

May 21, 2026

5  out of  5
rating by natalie h
"Kennison was great 🙌"
We responded:
"Thank you so much for taking the time to leave us a 5-star review, Natalie!! We love Kennison and she is always able to help our customers with a smile on her face!"
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Daniel Sculley

May 18, 2026

5  out of  5
rating by Daniel Sculley
"Lacey and staff were great! It was a breeze getting the coverage we needed and felt like they maximized benefits for what we were paying!"
We responded:
"Thank you so much for such a wonderful review, Daniel!! We will miss you guys!! If you ever make it back to STL, remember us! :)"
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Mateo Tahirovic

May 17, 2026

5  out of  5
rating by Mateo Tahirovic
"Kennison provided my great service in regards to my auto claim questions, very knowledgeable and talked cars with me. Thank you Lacey’s team!"
We responded:
"Thank you so much for your wonderful review, Mateo!! We are so happy to hear that Kennison was able to help you!"
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Kristen S

May 1, 2026

5  out of  5
rating by Kristen S
"Jill was super helpful and quick to answer any questions I had. Highly recommend if you are thinking about switching!"
We responded:
"Thank you so much for your 5-star review, Kristen! We appreciate you and are so happy to hear you had a wonderful experience with Jill!"
Profile photo of Kay Cheatham

Kay Cheatham

April 30, 2026

5  out of  5
rating by Kay Cheatham
"I use a different State Farm office , but Kennison from Lacey’s office was of great help in figuring out a technical issue."
We responded:
"Thank you so much for your review, Kay!! Kennison is definitely a problem solver and we appreciate you taking the time to compliment her!!"
Profile photo of Rachel

Rachel

April 30, 2026

5  out of  5
rating by Rachel
"I had been putting off calling the office longer than I should have for what I thought were going to be difficult questions to get answers for… finally I took the time to call and I’m beyond happy that I did! Spoke with Kennison, she made my experience wonderful and a million times easier than I anticipated answering all my myriad of questions."
We responded:
"Rachel, I am SO happy to hear that Kennison made a call you were putting off a positive experience!! We love hearing from customers like you! Thank you for the 5-star review!"
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Tamara Davis

April 29, 2026

5  out of  5
rating by Tamara Davis
"I highly recommend lacy and her team they always provide excellent service and they’re a joy to work with."
We responded:
"Thank you so much for this 5-star review, Tamara!! We really appreciate your business and you taking the time to share your experience with us!"
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Izac H

April 29, 2026

5  out of  5
rating by Izac H
"The team is always so friendly and helpful!"
We responded:
"Thank you so much, Izac!!!"
Profile photo of Charlotte H

Charlotte H

April 29, 2026

5  out of  5
rating by Charlotte H
"The receptionist Angie is so sweet and so helpful!"
We responded:
"Thank you so much, Charlotte!! We love Angie and are so thrilled you had a great experience with her!"
Profile photo of Chase Cheatham

Chase Cheatham

April 29, 2026

5  out of  5
rating by Chase Cheatham
"Kennison assisted me with my insurance related questions, great service thank you!"
We responded:
"Thank you so much for your 5-star review, Chase!!"
Profile photo of Marie Wolk

Marie Wolk

April 29, 2026

5  out of  5
rating by Marie Wolk
"I am not a current policy holder at this specific office but Kennison was really helpful in helping me with my questions and she’s a wonderful assistant!! Very professional and very kind!"
We responded:
"Thank you so much, Marie!! We love Kennison and think she's absolutely wonderful too!!"
Profile photo of Samantha Ernsky

Samantha Ernsky

April 29, 2026

5  out of  5
rating by Samantha Ernsky
"Jill is the best! She gave me a lot of personal attention, which made a pretty overwhelming and confusing process feel manageable. Jill walked me through my options, answered all my questions, and made sure I understood everything. I especially appreciated how she worked with my budget while still helping me get the coverage I needed. She was easy to work with and genuinely cared about finding the right fit. I’d definitely recommend her if you’re looking for help with business insurance or switching to State Farm in general."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jill was able to provide you with the personal attention and guidance you needed to navigate what can be a complex process. It's wonderful that she helped you find the right coverage within your budget and made everything easy to understand. We truly appreciate your recommendation and are here to support you with any future insurance needs. Thanks again for choosing State Farm!"
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Kylie G

April 23, 2026

5  out of  5
rating by Kylie G
"I have been with this office for a while now, but one agent makes my experience with Statefarm much more enjoyable- and that agent is Megan Krug (cue airhorns). A smile is brought to my face when I call and learn that Megan is the one available to answer my questions. Her sparkling personality dulls the headache & despair that is brought on by discussing insurance. One time we talked about our dogs, and that was pretty cool. I love dogs. And I love Megan!"
We responded:
"Kylie, when I tell you Megan smiled ear to ear when she read this review!! Thank you SO much for leaving our office a 5-star review! I'm so thrilled to hear that you've had a great experience with her! And dropping a dog picture in the review? Amazing! "
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Genie Mergard

April 23, 2026

5  out of  5
rating by Genie Mergard
"Every encounter/interaction I have had with Lacy Mitchell's office has been superb. Everyone is kind, helpful, and I always receive prompt replies. Today, Megan helped me review my policy and she explained my insurance policies in a way that was so easy to comprehend. Aside from the extremely helpful people, I really appreciate that I can send a quick text with questions instead of having to call the office."
We responded:
"Thank you so much for such a fantastic 5-star review, Genie!! Megan just mentioned how much she enjoyed speaking with you so I'm thrilled to hear you had a great experience with her and our office! Feel free to text us anytime!!"
Profile photo of Patrick Khalatians

Patrick Khalatians

April 21, 2026

5  out of  5
rating by Patrick Khalatians
"State Farm is great. The staff at Lacey's office is outstanding, knowledgeable, and responsive! Tried those other carriers, State Farm is by far superior. Shout out to Megan Krug. If you need something done, she moves mountains to get it done"
We responded:
"Thank you so much for leaving us such a wonderful review, Patrick!! We appreciate that you trust us with your business and that you had a great experience with Megan and our office!"
Profile photo of Lisa Shook

Lisa Shook

April 13, 2026

5  out of  5
rating by Lisa Shook
"Jill was the best took care of all my insurance questions, and updated all my policies. Great office staff all around highly recommend this office."
We responded:
"Thank you so much for taking the time to leave us a 5-star review, Lisa!! We are so glad Jill got you all squared away! :)"
Profile photo of David Blair

David Blair

April 13, 2026

5  out of  5
rating by David Blair
"I can’t say enough great things about Danielle at Lacey Mitchell State Farm! I was on the fence about switching from a long-term insurance provider, but she completely changed my perspective and ultimately earned my business. From the start, Danielle was incredibly responsive, answering all of my questions quickly and thoroughly. She was easy to communicate with over email and phone, provided thoughtful recommendations, and clearly knows her stuff. You can tell she’s both skilled and confident in what she does, which made the entire process feel smooth and stress-free. Because of her, I moved all three of my policies over — and I’m glad I did. Not only am I saving money, but I also ended up with more robust coverage than I had before. If you’re even thinking about exploring your options, I highly recommend giving Danielle, and the Lacey Mitchell team a chance to earn your business. You won’t regret it; 5 stars!"
We responded:
"Thank you so much, David! We are thrilled that we got you all switched over and that Danielle was so helpful and responsive! We appreciate you so much and thank you for again for the 5-star review!"
Profile photo of Ashley Main

Ashley Main

April 10, 2026

5  out of  5
rating by Ashley Main
"Jill never fails at keeping my family with the protection we need! Absolutely the best prices and customer service I have ever experienced. Love her and being part of the State Farm Family!"
We responded:
"Thank you so much for this wonderful review, Ashley!! We love Jill and appreciate you shouting her out for doing what she does best! "